+1Hello,
I’ve made my template mobile friendly but it’s not allowing my staff to sign on their device as they get a pop up saying “Signing Mobile Not Allowed” and “Signing this envelop on a mobile device is not allowed, please use a computer”. This is our first day with it so I apologize for our ignorance.
Best answer by Vinicius.Rodrigues
Hi
To solve this problem in most accounts, simply activate these options below in your admin panel, following this path: eSignature Admin (Menu above) > Signing Settings (left menu) > under Recipients option, active:
Allow recipients to sign documents offline on a mobile device
Two important information:
1) After you activate these options, it will only work for new envelopes created after you have activated them, that is, it may not work for envelopes that are already in progress.
2) If after you have performed this procedure and it still does not work, contact the Docusign customer support team, as it may be that some other configuration activated in the account is preventing you from performing these activities.
Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!
+14Hi
To solve this problem in most accounts, simply activate these options below in your admin panel, following this path: eSignature Admin (Menu above) > Signing Settings (left menu) > under Recipients option, active:
Allow recipients to sign documents offline on a mobile device
Two important information:
1) After you activate these options, it will only work for new envelopes created after you have activated them, that is, it may not work for envelopes that are already in progress.
2) If after you have performed this procedure and it still does not work, contact the Docusign customer support team, as it may be that some other configuration activated in the account is preventing you from performing these activities.
Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!
+1Much appreciated man, that was super helpful and it fixed the issue we had. We’re excited to become part of the DocuSign community.
Take care
+14Much appreciated man, that was super helpful and it fixed the issue we had. We’re excited to become part of the DocuSign community.
Take care
Hi
Excellent! I'm glad you were able to use the feature! If you need further assistance, just reach out to us. 😁
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
