How do I ensure that files are deleted at the end of their use?
Due to the company's policy regarding sensitive information, I would like to know how I can provide proof of whether docusign will continue to save signed documents after they are deleted from the platform, and for how long.
It’s important to know that deleting an envelope doesn’t remove the document/data from the system. You need to purge an envelope to remove it. Deleting an envelope from your manage tab is akin to deleting an email in your inbox. It won’t show up for you anymore, but other recipients of the email will still have access. Purging removes access for everyone. DocuSign doesn’t offer any sort of certification that a given transaction was purged. You can query the envelope ID via the API and see that we return 0 envelope data. Our processes are audited and documented in our STAP.
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