How do I delete a document from the deleted folder?

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C

Community ExpertAnswer

Docusign Employee

Hi,

The full picture is a bit more complex than my answer above. Deleting an envelope from your folders only gets rid of your direct access to the documents when you log in to your account.

If there are other parties who were participants on the envelope (sender or recipients) and they have a DocuSign account with the envelope in their folders, the document is not purged from the DocuSign system. Since these other users still have the envelope in their folders, DocuSign retains the document so they can access it. Only after ALL account holders delete the envelope from their folders will DocuSign purge the document.

Regards,

C

Community Member

Legacy User

DocuSign automatically purges the Deleted folder each night. There is no way to force this in real time.

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C

Community Member

Legacy User

I hope this is true. I recently signed a document with some really confidential stuff.

They should have a message directly on that screen where the Deleted folder is, so I don't have to search everywhere for this!!!

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C

Community Expert

Answer

Docusign Employee

Hi,

The full picture is a bit more complex than my answer above. Deleting an envelope from your folders only gets rid of your direct access to the documents when you log in to your account.

If there are other parties who were participants on the envelope (sender or recipients) and they have a DocuSign account with the envelope in their folders, the document is not purged from the DocuSign system. Since these other users still have the envelope in their folders, DocuSign retains the document so they can access it. Only after ALL account holders delete the envelope from their folders will DocuSign purge the document.

Regards,

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