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HOW do I cross out stuff? I don't see anything in my tools

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C

Community ExpertAnswer

Docusign Employee

Hello,

Thank you for posting your question to the DocuSign Community.

Based on your most recent comment I believe you are investigating the Strikethrough feature, which seems ideal for your needs, rather than the Markup feature which is enacted when an Envelope is in process. Though I believe you may find great value in Markup as well as it is very helpful for Real Estate documents.

To have the Strikethrough feature enabled for your account, please login at https://support.docusign.com and create a support case so we can turn this on for you! You can certainly ask questions about Markup as well and ensure this is also enabled.

Kind Regards,

Damian

Community Moderator

C

Community Member

Legacy User

DocuSign has a markup feature....https://support.docusign.com/en/guides/ndse-user-guide-document-markup

Also for Real Estate type accounts a strike-through feature...https://support.docusign.com/en/articles/Strikethrough-for-Real-Estate

Not sure the Account type you have which is the basis for some of the Markup functionality, but with the DocuSign articles provided you may be able to do further research.

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C

Community Member

Legacy User

Thanks

I have a Real Estate account and yet do not have the MARK UP TOOL.

Click on Markup Tools on the left side.

How should I add it?

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C

Community Member

Legacy User

I do not have a Real Estate account type and the DocuSign article does not state how this is enabled or disabled. This feature might have to be enabled at the Account level but I could not tell you where. I suggest creating a DocuSign case and asking the DocuSign Support team to provide instructions.

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C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for posting your question to the DocuSign Community.

Based on your most recent comment I believe you are investigating the Strikethrough feature, which seems ideal for your needs, rather than the Markup feature which is enacted when an Envelope is in process. Though I believe you may find great value in Markup as well as it is very helpful for Real Estate documents.

To have the Strikethrough feature enabled for your account, please login at https://support.docusign.com and create a support case so we can turn this on for you! You can certainly ask questions about Markup as well and ensure this is also enabled.

Kind Regards,

Damian

Community Moderator

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Sneha Srinivas

Newcomer

Hello,Could you kindly inform us of the formal and legal process to enable the Strikethrough feature on our account, and let us know if there is any associated fee? Many thanks and kind regards, Sneha

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Sneha Srinivas

Newcomer

Hello, Just a gentle follow-up on my question above on formal and legal process to enable the Strikethrough feature on our account. Many thanks and kind regards, Sneha

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JackyW

Newcomer

Hello, I have same problem.

I have a Real Estate account and yet do not have the MARK UP TOOL.

Click on Markup Tools on the left side.

How should I add it?

I can not open a case for my account. Anyone can help me?

Thank you.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.