Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to adjust the Envelope ID on your envelopes.

Yes, it is very possible. To edit the Envelope ID placement, you would need your account admin to go to:

1. Settings
2. Sending Settings
3. Select "Enable including the Envelope ID on the document" and unselect "Include Envelope ID by default": https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=xgg1583277350154.html&_LANG=enus
4. Save

You can find more information on Envelope ID placement in the following article: https://support.docusign.com/s/document-item?bundleId=gbo1643332197980&topicId=erv1578456367288.html&_LANG=enus

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

Compare eSignature plans & pricing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Well, the "Enable including the Envelope ID on the document" is not selectable on my account for some reason. It shows there, but it's shaded and I can't understand how to make it selectable. I can't even figure out which version of Docusign I have. When I click on my account info in the top right corner, it does not say CLM or anything similar. I'm about to pull my hair out! LOL

Hello,

Thank you for reaching back.

If the option is grayed out then it might not be editable with the plan type you currently have, please have the admin on your account (in case that is not you) reach out to Customer Support by creating a case and request the option to be toggled for you if applicable: https://support.docusign.com/en/contactSupport 

If you cannot open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Regarding your plan type, this can be viewed by going to:

1. Settings
2. Pan and Billing

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!