How do I change the email that I use to log into my account? I have tried through profile settings - it sends a verification code to the correct e-mail address, but when I enter the code an error message pops up. I have tried logging out but no luck,

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Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.I apologize for the inconvenience, I understand that you are having issues when changing your account email.To confirm, is this https://support.docusign.com/s/document-item?bundleId=sto1596228661240&topicId=bxx1598986591121.html&_LANG=enus guide the one you followed?If yes, please create a case with DocuSign Support so they can assist you in changing your email.https://support.docusign.com/en/contactSupportLet us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

scotty mac · Answer

I can’t change my email address on my docusign account! My company has changed the email address and the old one does not exist anymore and it is trying to send me a code to the old email address.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.