Hi @pieter,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand that you are looking to update your Phone Authentication number, and I will share more details on how to accomplish your goal.

Only the envelope’s sender will have the option to update your Phone Authentication number, as described in the guide below:

Add Phone Authentication for a Recipient

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @Alejandro.Ramos ,

Thank you for the response. I already thought that the envelop’s sender is the person who has to update my phone number. 

I hav sent your response to the envelop sender, and hope that the problem will resolve quickly.

thank you very much,  

best regards Pieter

Hi @pieter,

Thank you for following up

I hope your envelope’s sender finds the guide useful and the update is processed swiftly.

Please let us know if you were able to solve your issue by utilizing the documentation provided. If that is the case, mark the comment as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hi @pieter,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!