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I sent out a document, and the last person somehow forwarded the document to another staff member and they added their signature instead. Now the document is fully executed and I need to remove the last signature and send it back to the person that is supposed to be on the document.

@LauraKirk The envelope likely had an Advanced Option enabled that allowed Recipients to “re-assign” the envelope to another individual.  This can be disabled before you send an envelope but the envelope being completed there is really nothing that can be done for that envelope except to send a new envelope.  

The advanced option you want to disable is called “Recipients can change signing responsibility or assign a delegate”.

No changes can be made to a fully executed or fully completed envelope meaning all Recipients have taken action.  You would need to copy the original, make the appropriate adjustments to the Recipients and settings (Advanced Options) and send the new envelope.

Hi @LauraKirk,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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