How do I change my password if the site doesn't recognize security question
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Here is a DocuSign article on all the options you have to reset your password...
https://support.docusign.com/en/articles/How-do-I-reset-my-password
Specifically if you cannot recall your Security question, contact your DocuSign Admin or contact DocuSign Support through a case to request a password reset.
How do I reset my security password
How do I reset my security password
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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.