how do I address this error "Signers that are required to meet 21 CFR part 11 compliance must have at least one required, non-conditional Signature or Initials field."

Hi @Liza,

I hope you are doing well.

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Alejandro R. | DocuSign Community Moderator   

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Hello,

we have the same issue and are not too familiar with generating templates.

Is it possible to receive a sample template with a signature tag on the document that we could use as a test case?


Greetings,

Thilo Gaugler

I had this error two times, even considering all signatures for all listed recipients.

The only thing I did was adding another recipient, as I got this message when signing alone.

Having added two recipients with two signature fields, I got this message again.

Then I started from scratch, I added both recipients from the beginning, and it worked. 

I have a pretty doubt that this could be a bug...

Hi @Pierre365,

Thank you for following up.

Based on your description of the issue, this behavior could have been caused by a momentary glitch. When facing this scenario, you might benefit from re-trying through a different network, device, and browser.

Depending on the results you get from each option, we could pinpoint a possible root cause.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!