How can I change the signature in a document when it is adding one I don't even have in my account anymore?

Hello ​@Fede 

Thank you for reaching out here in Docusign Community.

Follow the steps provided in the link below on how to delete the signature on your account and do not add a new signature yet. 

Change your signature or adopt a custom signature

Once the signature is deleted, try accessing the envelope and see if this allows you to select or change your signature.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hi ​@marco.tanglao, I already did everything on that document before asking the question

As I explained on my previous message, I don’t have the option to change the signature and I deleted all my signatures on my account and the document still has a “preloaded”? signature that I cannot change in any way.

I do have an active Docusing account
I am not using Docusign mobile apps.
I am not using In Person Signing Session.
I am not using Digital Signatures/Universal Signatures
I am not using Sign and Return

The only thing stated on that tutorial is that sender has locked recipients' names. I’ve asked the sender to change that if they are doing it, but didn’t receive an answer on their part. I see they “fixed” something on the document (looking at the document history) but it’s still the same.

When I click sign on the document’s button, it adds a signature that is not in my account.
For example: I have signature A and B in my account, but the document only allows me to use a signature C that I don’t know where it get it from. Even if I delete signatures A and B and I leave NO signature on my account, it stills only let me sign with signature C.

I tried opening the document from the email button or from inside my Docusign account with the same outcome.

Hello ​@Fede 

Try going back to your account under Manage Profile > Signatures > Actions > Delete the current saved signatures and do not save or keep a new one.

Once completed, try accessing the envelope and see if this will allow you to sign it using a new signature but if this still keeps the signature you deleted, please reach out to the sender and request to correct the envelope and if they can add an extra spaces on your name in the envelope.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator