Hello,

Thank you for reaching out here in the DocuSign Community.

eWitness is included with certain plans only.

https://support.docusign.com/s/document-item?bundleId=gav1643676262430&topicId=vxm1578456555674.html&_LANG=enus

If you’re the DocuSign Admin of a corporate plan and have questions about enabling a feature or if it’s available, please reach out to your DocuSign Account Executive/Manager. S/he will be able to provide guidance, information, and pricing. 

However, If you are a DocuSign Web customer and are the DocuSign Administrator on the account (no assigned Account Executive/Manager), there are a couple of ways you can go. If the feature is available on a different web plan (for example, if you currently have a Standard or Personal subscription/plan, and you see a feature that’s available on a Business Pro web plan), you can go through the process of upgrading the account yourself. However, if you realize that the feature is not available on any web plan/subscription (or, aren’t sure), you should reach out to our Sales org at https://www.docusign.com/contact-sales or  1-877-720-2040. 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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