Hide Sender name in ERSD popup window

Hello ​@aalamour1981 

Thank you for reaching out here in the DocuSign Community. 

Yes, it is possible by editing the resource files, if you do not have the option, it can be due to your plan type, please contact our sales department or our customer support, in the following article please view the Email Resource Files hyperlink: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=yum1583277332870.html&_LANG=enus

If you believe that you need further assistance, you can create a Customer Support case, and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards,

Ma. Cassandra | Docusign Community Moderator

Hello ​@aalamour1981,

I hope you are doing well. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

​@Ma.Cubio

Hello Ma.Cubio, Sorry for the late response. I have already edited the resource files, but didn’t see any option to edit/hide that text in the ERSD welcome message. The only option that I found is removing the whole line ‘Message from...’ by setting ‘True’ to the data field ‘DocuSign_HideIntroductionSender’ in the Default Signing resource file as follows:

<data name="DocuSign_HideIntroductionSender">true</data>

Could you please let me know if there is another option to hide only that field after the text ‘ Message From’ in my attached screenshot,  not the whole line? 

Thanks