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  • Hi, I'm trying to send a DocuSign and it's not letting me it's give me an error message. It's saying unable to access the envelope. Is there a phone number that I can call to speak with someone.
Hi, I'm trying to send a DocuSign and it's not letting me it's give me an error message. It's saying unable to access the envelope. Is there a phone number that I can call to speak with someone.

Hi,

Thank you for reaching out here in the DocuSign Community.  

I am sorry to hear that you are unable to log into DocuSign eSignature.

The issue you are experiencing is probably part of an ongoing outage in our NA2 server.

Our engineering team is aware of the situation and is actively working towards a fix.

You are welcome to follow the status of the situation through our Server Status Dashboard, by opening a support case or calling:

• Please see the following announcement regarding important changes to
Docusign Live Inbound Phone Support:
https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US

I apologize for any inconvenience this may cause, feel free to let me know if I can facilitate anything else in the meantime and I will gladly look into it as soon as possible.

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

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