+1I downgraded to a free account a month ago. I was billed a $15 “recurring payment” in March for an account. This is not correct- I shouldn’t be billed, I’m not subscribed to any paid membership level. My account is labeled as “freemium.”
None of the support articles are helping.
I cannot contact support or place a case ticket because I’m not a paid member. I just need to talk to someone about why I’m still being billed, but I can’t find an avenue in which to do so.
Best answer by marco.tanglao
Hello
Thank you for reaching out here in Docusign Community.
We apologize for any inconvenience this bill may have caused, and I understand that you are having difficulties reaching out to a support or creating a ticket.
The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
Thank you for reaching out here in Docusign Community.
We apologize for any inconvenience this bill may have caused, and I understand that you are having difficulties reaching out to a support or creating a ticket.
The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
I hope you are doing well!
It appears that you were able to solve your issue.
Favor, please mark my answer as the "Best Answer ✅" by clicking “Select as Best.”
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
