General Email Alias for Multiple Users to Send from

Question

I have 3 users who want to use a single corporate Outlook email account so they can all manage documents. They want the emails sent for signatures to identify that they are from the IT Planning department and not from them personally. My idea was to create the corporate Outlook account and create a DocuSign account usinig the corporate email address. They can all share the Outlook account and manage the emails. The issue: After activating the DocuSign account whenever they attempt to log into DocuSign again they are prompted that the password is incorrect and they must reset the password.

Will my idea work and if so why are they getting prompted for a new password each time they try to log in?

Thanks for any help!

Community Expert · Accepted Answer

Welcome to the community,It will work but is not recommended because of the issues with sharing the same password and not being able to identify who sent each envelope.I think that one of your users may have created a different account with the same email address or changed the password.You couldtry(https://support.docusign.com/articles/How-do-I-reset-my-password) resetting the password your self, log out, and log back in. If you are still prompted to create a new password, please (https://support.docusign.com/login?from=/createCase) Contact Support so we can take a closer look atyour account(s)1. I would recommend that you have an Account Seat for each Sender to avoid login issues and communicate the " IT Planning department" in the (https://support.docusign.com/guides/ndse-user-guide-add-messages) Envelope Message .  If interested,an Admin on your Account canadd a user to yourAccount. Learn more in our (https://support.docusign.com/guides/cdse-admin-guide-add-new-user) Guide 2. There is also a morecustom feature for your use case. The Send On Behalf Of functionality permits automated sending through the DocuSign API by an integrated sender on behalf of another sender.The Send On Behalf Of functionality is only available to Enterprise level accounts that use the DocuSign API to send envelopes.Learn more in our (https://10226ec94e53f4ca538f-0035e62ac0d194a46695a3b225d72cc8.ssl.cf2.rackcdn.com/send-on-behalf-of-functionality-guide.pdf) General Guide and our (http://www.docusign.com/developer-center/explore/features/sobo) Dev Guide **I would advise against launching without a Developer. We advise having a developer for ongoing implementation and adoption. If you have access toDev Resource the (http://community.docusign.com/t5/Announcements/This-Page-No-Longer-Exists/m-p/43241#M830) Dev Center has excellent training to get certified with our API and Launch,I hope one of the 2 work for you, but will keep this thread open for other members to chime in with similar experiences.

Community Member · Answer

Hello,I understand the concern about a single account for multiple users. I have expressed the same concerns but theyinsist this is how they want to use the service.I appreciate your prompt reply and will continue to iron out the issue of the password resetting.Thanks,

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