fraud charge

Hello ​@rahmaan,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand you were charged despite canceling your subscription. I sincerely apologize and assure you we will thoroughly investigate this to ensure a fair resolution.

Because of billing matters sensitivity, we cannot talk about them on this public forum. Please send me a private message with your name, account number, email address linked to the account, case number (if there's any), and specific details of the issue, and allow me to escalate this for you.

I look forward to your update. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@rahmaan,

I received your message and appreciate your time. I responded with some questions and look forward to your update. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I was just fraudulently charged as well while on a downgraded free account and i’m being told I have to pay for another account to have this resolved by someone. This is insane fraud, I will never return to this service and need this resolved asap or I’m filing a fraud claim with AMEX.

Hello ​@chatfindr,

I sincerely apologize for the inconvenience, and we appreciate you bringing this matter to our attention. As we cannot discuss any billing matters on this public forum due to security, I'll coordinate with a dedicated team for you. Please send me a personal message so I can escalate this. Here is what I need:

Name

Account number

Email address linked to the account

Case number (if there's any)

I look forward to hearing from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 Hello ​@chatfindr,

I received your message. I assure you that your case is under review. You can reply to the email once Docusign Support sends you an update for the case. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@rahmaan ​@chatfindr,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I agree with this user, as my bank account was just charged on 4/10 after canceling my renewal on 4/3 (weeks before the renewal date).  I have no invoice for the charge, nor am I able to review the billing history for the account.  It appears we may have no other choice except for filing a class action lawsuit to find resolution, since the only phone number to call is for sales only.  What a joke!

Hello ​@Upset_user,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

We apologize for any inconvenience the billing concern may have caused. I want you to know that your concern is important to us. However, due to the sensitivity of billing matters, we are unable to discuss them on this public forum. Please open a support case so our expert team can review your account. The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.