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I received an e-mail from a person I do not know. It was in reference to a Paypal account payment for bitcoin that included a DocuSign notice. I wanted to speak to a customer service rep for fraud detection. I am unable to find any phone numbers available. This is terrible, or actually non-existent, customer service. Please send me a phone number so I can find out how bad a situation this may be.
+8- Community Moderator
- 270 replies
Hello
Thank you for contacting us, and welcome to the DocuSign Community! We are pleased to have you here and eager to share as much knowledge as we can.
I understand that receiving an email from an unfamiliar sender containing a DocuSign notice can be alarming, and that you would like to speak with someone from Customer Support. I truly apologize for any inconvenience this may have caused.
Users with paid accounts can request a phone call through the DocuSign Support Center. For your reference, here is the article: How can I request a phone call from Docusign Support? All users can access our self-service resources. Review this Docusign Support article for details.
Our Security teams have developed an Incident Reporting guide available on our Trust site. Click the link for the latest information on how to report phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting
Let us know if you need further assistance.
Best regards,
Melanie | Docusign Community Moderator
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