Expired?

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When a notification arrives stating that an envelope has expired, how do I find out which one it is. I sent several in a week and kinda need to know if someone did not respond or why it expired. To my knowledge, none should be expiring or have expired….is that Spam??

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Alexandre.AugustoAnswer

Docusign Employee

Hello, @TrishFreeland

You are welcome to the Docusign Community!

Run an Envelope report, filter by Voided status, select the date range, add two columns to get the Expiration information as the figure below:

About expired envelopes: 6 days before an envelopes expires that will be showed in the Home page in the dashboard as Expiring Soon.

Let me know if I answered your question, OK?

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @TrishFreeland

You are welcome to the Docusign Community!

Run an Envelope report, filter by Voided status, select the date range, add two columns to get the Expiration information as the figure below:

About expired envelopes: 6 days before an envelopes expires that will be showed in the Home page in the dashboard as Expiring Soon.

Let me know if I answered your question, OK?

Best,

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

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nathaly.monge

Docusign Employee

Hello @TrishFreeland ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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