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Newcomer
May 8, 2024
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Expired?

  • May 8, 2024
  • 2 replies
  • 101 views

When a notification arrives stating that an envelope has expired, how do I find out which one it is. I sent several in a week and kinda need to know if someone did not respond or why it expired. To my knowledge, none should be expiring or have expired….is that Spam??

Best answer by Alexandre.Augusto

Hello, @TrishFreeland 

 

You are welcome to the Docusign Community!

 

Run an Envelope report, filter by Voided status, select the date range, add two columns to get the Expiration information as the figure below:

 

 

About expired envelopes: 6 days before an envelopes expires that will be showed in the Home page in the dashboard as Expiring Soon.

 

Let me know if I answered your question, OK?

 

Best,

Alexandre

2 replies

Alexandre.Augusto
Docusign Employee
Docusign Employee
May 8, 2024

Hello, @TrishFreeland 

 

You are welcome to the Docusign Community!

 

Run an Envelope report, filter by Voided status, select the date range, add two columns to get the Expiration information as the figure below:

 

 

About expired envelopes: 6 days before an envelopes expires that will be showed in the Home page in the dashboard as Expiring Soon.

 

Let me know if I answered your question, OK?

 

Best,

Alexandre

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Docusign Employee
May 22, 2024

Hello @TrishFreeland ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!