Hello,

Thank you for reaching out here in the DocuSign Community.

Normally when this situation happens is due to the actual size of the document that is uploaded, have you tried to flatten both of the documents and then upload them to confirm if the behavior persists?

You can follow these steps: https://support.docusign.com/s/articles/How-to-resolve-a-document-upload-error-by-printing-the-document-to-a-new-PDF

If the behavior persists I recommend creating a case with DocuSign Support and scheduling a meeting to review the settings and the process, to determine the cause for this.

Please let us know if you need further assistance with anything else and click "Select as Best" below if you found the answer to be a valid solution to your issue!.

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Christopher | DocuSign Community Moderator