ERSD Not offered??

Hello, @LeoC_1971 

Welcome to the Docusign Community!

Depending of your account settings the ERSD is not offered. See the figure:

If the legal disclosure was not required due to the account settings or if a signer is a member of the sender's account, it is listed as "Not Offered via DocuSign" and is not attached to the CoC.

Let me know if I answered your question.

Best,

Alexandre

Hello @LeoC_1971 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Can I change this status for my own signature?  I see other people’s signatures in my department say “Accepted” with a date and ID, but mine says “Electronic Record and Signature Disclosure: Not Offered via Docusign”.  I would like to be the same.

Thank you for the response! 

Sometimes I am the sender, and everyone else’s info shows - I’m the only one who’s does not.  How do I configure my account to display ESRD?  How do I look to see how it is configured?

In terms of connectivity - I am connected the same as everyone else in my office, as far as I know.

Hello ​@Hey now.,

Administrators can customize fields in the form and configure the Electronic Record and Signature Disclosure (ERSD) in Docusign. So, I highly recommend that you contact your administrator instead.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

What if I never actually accepted the Electronic Signature disclosure?  Would that cause this problem?  Can I initiate that process again?  Or is that something my administrator will need to do too?

Thank you for your help!

Hello ​@Hey now.,

I highly suggest contacting your admin to check on the account settings and how the Electronic Record and Signature Disclosure (ERSD) has been configured.
You may also want to check this relevant article: Enable the Electronic Record and Signature Disclosure for Your Account.

Highlighting this in the article.

1. Specify how often recipients who must sign or view your documents must accept the ERSD. This setting applies only to those recipients who hold Docusign accounts. Regardless of this frequency setting, recipients who are not account holders must accept the ERSD for every envelope they receive from your account. Setting options:
   • Once for this account. A recipient has to accept the disclosure only for the first envelope they sign from your account. Future envelopes sent by anyone on the account will not offer the disclosure. If a recipient does not have an active Docusign account, future envelopes will prompt the recipient to accept the disclosure again.
   • First time viewing each envelope sent from this account. A recipient has to accept the disclosure only the first time they open a specific envelope. They must accept the ERSD once for each envelope they receive from any sender on your account.
   • First viewing each time the recipient appears in the signing order. A recipient must accept the ERSD the first time they view each envelope they receive from any sender on your account. If the recipient is listed multiple times in the routing order for an envelope, they must accept the ERSD again for each subsequent time they are required to act on the envelope.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi ​@Hey now.   — thanks for raising this.

I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

I have had the same issue with the ESRD not showing up on my account and have had to put in multiple tickets.

Every answer I get is:  Navigate to Admin then legal disclosure to select the ESRD but the problem is I DO NOT HAVE A LEGAL DISCLOSURE option in my account.

So frustrating!

I had this problem a while back.  My account is set up through my company, and I did not have the Legal Disclosure option on my account either.  Finally, I convinced my company Docusign Adminstrator to look into it.  There was a setting they changed that impacted everyone in the company.  Changing that setting fixed my problem.  I do not know more details.

Hello ​@gpfaison 
I understand how frustrating this is, especially when you’re being directed to a setting that isn’t even visible in your account. The “Legal Disclosure” (ERSD settings) is not available to all users by default. If you’re not seeing this option, it typically means one of the following:
You don’t have the required admin permissions, or the ERSD feature is not enabled on your account/plan. 
As you mentioned that you already have multiple tickets regarding this matter, could you share the ticket numbers via private message so we can check them further?

Here’s a relevant article for your reference.
Enable the Electronic Record and Signature Disclosure for Your Account

Hi again, ​@Hey now.!

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

Hello,

I appreciate you reaching out and have been waiting for that 30 minute callback all day but nothing.  The original case I submitted whereas they said it was fixed on 02/20/2026 is: 16847426.  The case I submitted today that is still open is: 17220419.

Like you said I am 100% certain that my account does not have this option because I am the admin.  I simply want to add the option.

Please let me know if you need any additional information with me.  Again, I am the admin on the account.

Thank You

And BTW the private messages aren’t working for me; When it hit the send button in the lower right hand corner I just get 3 dots and it never goes through.

Hi ​@gpfaison 
Thank you for providing the information, and I’m sorry if you haven’t received a callback from the support expert. I already sent a follow-up on your behalf. Please keep your lines open so that the support expert can reach you as soon as possible.
We appreciate your patience and understanding.
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

FYI-  I finally got the right person who went in and did what was needed and now it’s showing.

I appreciate all the help and replies!

Thank You all so much 😊

Hi again, ​@gpfaison !

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator