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Can someone tell me what the above message means? is it just the disclosure that we wont see or does this negate the electronic signature all together.
Total Nube here, any information would be appreciated.
Solved
ERSD Not offered??
+1- Newcomer
Best answer by Ma.Cubio
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Upon checking, "Not Offered via Docusign" in your Certificate of Completion (CoC) indicates that the sender has disabled the display of the Electronic Records and Signature Disclosure (ERSD). This can happen for a couple of reasons:
Sender Configuration: The sender may have chosen not to offer the ERSD for the document you are signing.
Network Connectivity Issues: In rare cases, this message may appear due to network connectivity issues on your end, even if your account is configured to display the ERSD. In such instances, while the service still requires acceptance of the ERSD notice before proceeding to signature, a date/time stamp will not be reflected on the CoC.
If you think the ERSD date/time stamp is missing from your CoC in error, it is recommended that the sender re-execute the envelope.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+18- Docusign Employee
Hello,
Welcome to the Docusign Community!
Depending of your account settings the ERSD is not offered. See the figure:
If the legal disclosure was not required due to the account settings or if a signer is a member of the sender's account, it is listed as "Not Offered via DocuSign" and is not attached to the CoC.
Let me know if I answered your question.
Best,
Alexandre
- Community Moderator
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- New Voice
Can I change this status for my own signature? I see other people’s signatures in my department say “Accepted” with a date and ID, but mine says “Electronic Record and Signature Disclosure: Not Offered via Docusign”. I would like to be the same.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Upon checking, "Not Offered via Docusign" in your Certificate of Completion (CoC) indicates that the sender has disabled the display of the Electronic Records and Signature Disclosure (ERSD). This can happen for a couple of reasons:
Sender Configuration: The sender may have chosen not to offer the ERSD for the document you are signing.
Network Connectivity Issues: In rare cases, this message may appear due to network connectivity issues on your end, even if your account is configured to display the ERSD. In such instances, while the service still requires acceptance of the ERSD notice before proceeding to signature, a date/time stamp will not be reflected on the CoC.
If you think the ERSD date/time stamp is missing from your CoC in error, it is recommended that the sender re-execute the envelope.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- New Voice
Thank you for the response!
Sometimes I am the sender, and everyone else’s info shows - I’m the only one who’s does not. How do I configure my account to display ESRD? How do I look to see how it is configured?
In terms of connectivity - I am connected the same as everyone else in my office, as far as I know.
- Community Moderator
Hello
Administrators can customize fields in the form and configure the Electronic Record and Signature Disclosure (ERSD) in Docusign. So, I highly recommend that you contact your administrator instead.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- New Voice
What if I never actually accepted the Electronic Signature disclosure? Would that cause this problem? Can I initiate that process again? Or is that something my administrator will need to do too?
Thank you for your help!
- Community Moderator
Hello
I highly suggest contacting your admin to check on the account settings and how the Electronic Record and Signature Disclosure (ERSD) has been configured.
You may also want to check this relevant article: Enable the Electronic Record and Signature Disclosure for Your Account.
Highlighting this in the article.
- Specify how often recipients who must sign or view your documents must accept the ERSD. This setting applies only to those recipients who hold Docusign accounts. Regardless of this frequency setting, recipients who are not account holders must accept the ERSD for every envelope they receive from your account. Setting options:
- Once for this account. A recipient has to accept the disclosure only for the first envelope they sign from your account. Future envelopes sent by anyone on the account will not offer the disclosure. If a recipient does not have an active Docusign account, future envelopes will prompt the recipient to accept the disclosure again.
- First time viewing each envelope sent from this account. A recipient has to accept the disclosure only the first time they open a specific envelope. They must accept the ERSD once for each envelope they receive from any sender on your account.
- First viewing each time the recipient appears in the signing order. A recipient must accept the ERSD the first time they view each envelope they receive from any sender on your account. If the recipient is listed multiple times in the routing order for an envelope, they must accept the ERSD again for each subsequent time they are required to act on the envelope.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hi
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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