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Hello Everyone,

I am getting the following error while trying to initiate a new document to be signed -

“An error has occurred. Your request cannot be processed right now.”

Can someone please guide

Hello @Nitish ,

 

Welcome to the DocuSign Community and thank you for posting your concerns!

 

I’m sorry to hear that you’re getting an error, I understand this error appears when you are trying to sign a new document/

 

Can you please try the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again
  • Please try the Alternative Signing Method: Use a Security Code to access documents

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Nitish ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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