Error while adding document

Question

Hello Everyone,I am getting the following error while trying to initiate a new document to be signed -“An error has occurred. Your request cannot be processed right now.”Can someone please guide

nathaly.monge · Accepted Answer

Hello @Nitish,Welcome to the DocuSign Community and thank you for posting your concerns!I’m sorry to hear that you’re getting an error, I understand this error appears when you are trying to sign a new document/Can you please try the below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using VPN, or if on one already, disconnect from VPN and try againPlease try the Alternative Signing Method:Use a Security Code to access documentsLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @Nitish,If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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