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I  have used Docusign for several years and had no problems. Most docs I send out require me to also esign. But this week - I am not able to esign - after clicking SIGN NOW. It appears to start but then the screen either goes blank or today I receive “An Error has Occurred” message.

Any idea what is causing the problem?

I cannot seem to locate a Support #.

Thanks

WR

Hello @WRplm,

Thank you for reaching out to the Docusign Community.

Have you tried the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
  • Please try the Alternative Signing Method

Please send me the envelope ID in a private message by going to my community profile and clicking Send Message, if the behavior persists.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support:https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-Phone-Support?language=en_US

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @WRplm,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

Thanks for following up.

All is working fine now. I believe the problem may have been caused by a Microsoft update.

I restored prior to that MS update and all is fine.

 

Thanks

Wyn

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