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Question

error message

  • September 18, 2024
  • 4 replies
  • 42 views

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What are I doing wrong.  when I try to send my envelope I get this message

 

To send, you must complete the 1 pre-fill fields with sender permissions.

4 replies

emily.hernandez
Docusign Employee
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Hi Emily,

That message indicates that there is at least one Pre-fill field on your document that has not been filled in. Pre-fill fields are a special kind of sender field that allow you to enter a value or other information onto your document before sending. If they are added, they must be filled in in order to send the envelope.

Please see our help guide Pre-fill Document Fields for more information.


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  • Docusign Employee
  • 22 replies
  • September 18, 2024

Sounds like you may be using a template with a required pre-fill field. There is likely a field within the document that is needed to be completed by you, the sender. The field that needs to be completed is grey. 


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  • Author
  • Newcomer
  • 1 reply
  • September 18, 2024

THANK YOU!!!!  I have talked to 2 other DocuSign reps and neither could figure it out. All I needed was for someone to tell me to look for the grey box.  You rock!


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  • Community Moderator
  • 2554 replies
  • October 30, 2024

 Hello @emily15 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!