envelope or account activation not found

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How can I receive again the link with the doc to sign up? Did someone have this problem before?

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Alexandre.AugustoAnswer

Docusign Employee

Hello, @Angf

Welcome to the DocuSign Community!

That message, in general, indicates the envelope is being corrected by the sender. After the correction be concluded, you can use the same link to access the envelope, except if the sender decided to create a new envelope.

Could you contact the sender to get more information? In general, the notification email to sign has the sender’s email. You can try contact them by email.

I hope that helps,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Angf

Welcome to the DocuSign Community!

That message, in general, indicates the envelope is being corrected by the sender. After the correction be concluded, you can use the same link to access the envelope, except if the sender decided to create a new envelope.

Could you contact the sender to get more information? In general, the notification email to sign has the sender’s email. You can try contact them by email.

I hope that helps,

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @Angf ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.