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Envelope expiration notification for Sender

Forum|Forum|2 years ago
August 13, 2024
5 replies
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Hi, as the Sender of an envelope is it possible to set a notification to be automatically received when an envelope is due to expire? I’m aware that notifications can be set for a recipient to receive a pending expiration however I can’t locate any settings for the Sender. Currently the Sender is required to access DocuSign on a daily basis to check for any voided envelopes.

eSignature

Best answer by Pawan Gangwani

Hello @MattyF

Welcome to the DocuSign Community!

I am not sure about pushing notification to the sender for due expiration date of envelope but if you are looking to set the automatic notification to send out to sender when any recipient decline to sign then there is a way.

You need to navigate on “Profile” icon and click on “My preferences” and you will the “Notification” option in left hand side panel where you can set the notifications for sender.

Here is the link of support article for more information: Manage Sender Notification

Thanks!

Pawan Gangwani

Answer

Hero

Hello @MattyF

Welcome to the DocuSign Community!

I am not sure about pushing notification to the sender for due expiration date of envelope but if you are looking to set the automatic notification to send out to sender when any recipient decline to sign then there is a way.

You need to navigate on “Profile” icon and click on “My preferences” and you will the “Notification” option in left hand side panel where you can set the notifications for sender.

Here is the link of support article for more information: Manage Sender Notification

Thanks!

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

C

Christopher.Alpizar

Docusign Employee

Hi @MattyF,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J

Joleen Sanborn

Newcomer

Hi -- this does not solve the issue from what I can tell.

There should definitely be a way to warn the Sender that a document is about to be expire and be voided.
Some documents require MANY signatures, which can take a very long time occasionally. Not sure why all the Recipients would be notified, but not the Sender. The Sender is the one who has to start all over again gathering signatures. I have changed the expiration on the account via Admin to 999 days. This should help. But really -- the Sender should be notified of any documents that are expiring and about to be voided.

Thanks. Joleen

C

Christopher.Alpizar

Docusign Employee

Hello @Joleen Sanborn,

Thank you for reaching out to the Docusign Community.

I apologize for any inconvenience this might cause you, any feedback that can improve our users’ experience is always welcome.

We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

N

NicoleS

Newcomer

We have ours set at 100 days. I am the sender and get the notification in less than 24 hours from sending out. How do I stop them for me (the sender).

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