Received email with link to docusign saying documents to review. Tried opening and get error then I can log in but no documents in my account. Tried security code and view documents but leads me right back to empty que. Can anyone help?
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.
I see that when you attempted to open the review link from a Docusign email, you encountered an error. You found that there were no documents available in your account and the security code redirected you back to an empty queue. I sincerely apologize for the inconvenience this may have caused and rest assured I will make an effort to assist.
Could you please try copying the review link and opening it in a new browser window instead of clicking on it? Did you refer to this article when using the security code to access the document: Use a Security Code to access Docusign documents
Additionally, could you send me a private message with the security code? Please use private messaging since this is a public forum. Thank you!
Best regards,
Melanie | Docusign Community Moderator
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