Email with documents to review, but none in my que

Hello ​@jmartone,

Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.

I see that when you attempted to open the review link from a Docusign email, you encountered an error. You found that there were no documents available in your account and the security code redirected you back to an empty queue. I sincerely apologize for the inconvenience this may have caused and rest assured I will make an effort to assist.

Could you please try copying the review link and opening it in a new browser window instead of clicking on it? Did you refer to this article when using the security code to access the document: Use a Security Code to access Docusign documents

Additionally, could you send me a private message with the security code? Please use private messaging since this is a public forum. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@jmartone,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.