DOUBLE TEXT / BLURRY TEXT ON DOCUMENTS

Hello @MirandaRoberts8, Hope you are doing great.

Welcome to the DocuSign Community, as seeing your screenshot. there is a possibility that the document you are uploading, it has the signature “Auto Place” fields already in the template or document.

To verify it, open the document that you are uploading in the MS word and select all the area and color it in black.

Thanks! 

Hi @MirandaRoberts8,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am having a similar issue with numbers, but I do not understand the instructions of how to fix it. 

Hello @DGrodek 

it might be a case where the custom field has been added twice at the same place.

@Pawan Gangwani I am certain that the issue is not having the custom field placed twice because I have had to change some of the numbers with revisions for pricing, and the double / blurry issue is the updated number showing twice. If it was two fields overlapping, it would show the old number with the new number on top (causing the blur), but that is not the case.

Hi @DGrodek,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have the similar issue. We did that because we have two recipients and we configured it for signature one and signature two because the recipient 2 was not seeing anything when it was just signature 1. Is there some thing that we should? Thanks

@jingCS did you get any solution to it ? I am also facing the same issue.

@Christopher.Alpizar is this something you can help with ?

Hello @Vikash Tiwary,

Thank you for reaching out to the Docusign Community.

Are you using a PDF file or a Word file? Are you using a template?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

This is happening to me also. This is on a field that is a “number” field and I have it set as “read-only” and then I am filling it in with a specific value before I send it. This field is used in a formula, so I cannot use a “pre-fill” field.

It’s duplicating itself. I tried moving the field and the doubling/blurry moves with wherever I place the field.

Here is how I have the field set up:

Hello @Vikash Tiwary,

Thanks for providing the workaround for this, glad to hear that you were able to solve this.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am sorted for now. Thank you.