Docusign developer envelope allowance exceeded

Hello, ​@nico.milemarker 

The unlimited is for envelops sent via the Web interface.

Via API there is a limit, however you can contact our Support to ask for help, here we don’t have access to any account, only Support has it.

How to contact support:

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

If that helps you, I’d appreciate you Like here.

Best,

Alexandre

Hello ​@nico.milemarker,

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Best regards,

Rodolfo| Docusign Community Moderator
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​@Alexandre.Augusto What is the Limit for the API? And will it reset every month? Thank you

Hello, ​@nico.milemarker 

Here is the article explaining the API calls limit, but remember that it’s necessary to have the Add-On package for API’s use, you can contact Support or our Sales team.

https://developers.docusign.com/tools/api-usage-center/limit-management/#:~:text=Each%20account%20has%20an%20hourly,start%20of%20the%20next%20hour.

Best,

Alexandre

Hello ​@rimshad ,

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

Can you please confirm f you were using a demo account or your production account?

Kindly provide us with the account number for us to double check the information

Let us know if you need further assistance with this.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi @Team,

Getting the below error from Salesforce Docusign Developer account.

The envelope allowance for the account has been exceeded.

Account #32651748

Thanks,

Ramesh Kalloori