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I got in touch with Docusign support over two weeks ago flagging that some envelopes were not being received by recipients. Support immediately came back to me explaining some email notifications have “gotten stuck” and they could force trigger the envelopes I’d flagged.

I replied saying yes to please do that, and that there are more envelopes failing to send. 

Since then, the envelopes have still not been received by recipients (even the ones initially flagged), and despite my numerous attempts to get through to support I am now being ignored.

Case reference number 13897015 in case anyone can help.

Hello @Financedepartment,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention.

I apologize for any inconvenience this might cause you, I submitted a request to expedite the case resolution a support agent will be contacting you today.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Financedepartment,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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