Document failed to be sent to signatories

Question

Dear Docusign TeamI was trying to send to signatories a document in vain (refer to the attached screenshot for more details). Upon completing all required fields, it failed to be sent for signature.May you please support me to resolve such issue. Richard BakundukizeWorld Vision International Burundi

Alejandro.Ramos · Accepted Answer

Hi @Richard Bakundukize,Thank you for reaching out to the Docusign Community.The error you reference is triggered by a billing suspension on your account. You can update your payment method and re-try your subscription’s charge in Settings>Plan and Billing. For more details on this topic, see:Update your payment informationFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @Richard Bakundukize,I hope you are doing well.I would like to confirm if you could solve your issue by utilizing the suggested solution?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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