Do we have access to the emails sent by recipients who reply to our DocuSign request?

Question

I am having an issue where several people are not sending emails to the email address we specify on the email we send or on the documents we send.  They are instead replying to the DocuSign.net email address.  Do we have access to view those emails?

Community Expert · Accepted Answer

Hi,Thank you for reaching out here in the DocuSign Community.I understand that you are looking to confirm if the emails sent to the docusign.net email domains can be shared with you, and I will gladly share more details on this topic.The emails sent to the @docusign.net addresses are not retained, mainly because our notifications are no-reply emails.However, if the recipients are just replying to the email notifications, these emails should be forwarded to the envelope's creator.For more details on how to manage your user notifications, see:How do I manage my email notifications?Feel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue!

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded