Do document signers need to use MFA?

Question

We've just set up SSO and MFA (Duo) for account access to DocuSign Enterprise. It seems fine for our users that create envelopes. But today we have an internal user that is only trying to just get access to sign a document. And he is getting a message that he does not have access to Docusign, this message is apparently coming from Duo. Anyone have any thoughts? I'm trying to get screenshots or more information from the user on exactly what the message might be.

Thanks

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Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.Usually, signers do not need to authenticate, however, there are settings that can require them to do so, some of these settings can be found under:SettingsSecurity SettingsLogin Requirments: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=muh1583277327950.html&_LANG=enusThe other setting you can find under your DocuSign Admin (Organization): https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=fji1583359148678.html&_LANG=enusLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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