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We've just set up SSO and MFA (Duo) for account access to DocuSign Enterprise. It seems fine for our users that create envelopes. But today we have an internal user that is only trying to just get access to sign a document. And he is getting a message that he does not have access to Docusign, this message is apparently coming from Duo. Anyone have any thoughts? I'm trying to get screenshots or more information from the user on exactly what the message might be.

Thanks

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Hello,

Thank you for reaching out here in the DocuSign Community.

Usually, signers do not need to authenticate, however, there are settings that can require them to do so, some of these settings can be found under:

  1. Settings
  2. Security Settings
  3. Login Requirments: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=muh1583277327950.html&_LANG=enus

The other setting you can find under your DocuSign Admin (Organization): https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=fji1583359148678.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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