deleting the free user and transferring all the signatures to the paid user.

Forum|Forum|1 year ago
September 3, 2024
3 replies
116 views

My employee opened two users (one paid and one free) on the same email (haykio@wix.com).
Her free account has all the signatures she needs, and her paid user has no signatures.
I would appreciate your help in deleting the free user and transferring all the signatures to the paid user.

Thanks

eSignature

Hengfeng Ge

Hero

the free user can remove by self. but the signature seems can’t transfer.

FreeLink/甫连信息
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JohnSantos

Guru

@Shani Nitsan

You might be able to transfer the completed Envelopes from the free account to the paid account if they are on the same environment (NA1, NA2, or NA3). It you are an Admin on your account with access to the ORG. You can invite the free account so that you can complete the transfer.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @Shani Nitsan ,

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Nathaly | Docusign Community Moderator
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