Skip to main content

My employee opened two users (one paid and one free) on the same email (haykio@wix.com).
Her free account has all the signatures she needs, and her paid user has no signatures.
I would appreciate your help in deleting the free user and transferring all the signatures to the paid user.

 

Thanks

the free user can remove by self. but the signature seems can’t transfer.

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 First globally to pass DocuSign eSignature Technical Consultant certification
🚀 Expertise in DocuSign integrations with in-house systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.


@Shani Nitsan 

You might be able to transfer the completed Envelopes from the free account to the paid account if they are on the same environment (NA1, NA2, or NA3).   It you are an Admin on your account with access to the ORG.  You can invite the free account so that you can complete the transfer.


Hello @Shani Nitsan ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Reply