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People are using the discussion boards to ask questions that should be directed directly communicating with customer service instead, like when they are overbilled or their files disappeared before they did their taxes.  Is there any way to contact Docusign customer service privately or do you just have to try to talk to them through the public discussion boards?

Great point!  This is merely one available avenue to discuss issues separate from opening a Support case.  If you’d like to discuss a Docusign issue with our excellent Support team directly, please open a case at https://support.docusign.com.  Here’s some instructions to get that case started:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

I hope this helps guide you and have an excellent day!

 

 

Hi @tom4444,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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