Hello,I just started to you the up, and I did watch the videos: How too …Unfortunately, if I go to temples, I do not have the option to add new temples.Is there a reason for it, that the button is missing? How do I create a template without the button “NEW”?Thank you for all the helpanastasia

Create Templates / Button new is missing

Hello,

I just started to you the up, and I did watch the videos: How too …

Unfortunately, if I go to temples, I do not have the option to add new temples.

Is there a reason for it, that the button is missing?
How do I create a template without the button “NEW”?

Thank you for all the help

anastasia

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Hello, @Anastasia

You are welcome to the Docusign Community!

It’s necessary to the user has a Permission Profile that permits the Template’s Creation permissions.

By default, only DS Admin permission profile permits Templates creation/share permissions.

Your Admin can create a customized Permission Profile giving permissions to Templates’ creation then add your use for that.

Let me know if I answered your question.

Best,

Alexandre

thank you, that helped and we did as suggested.

So why the hack do you frustrate your users by not telling them what the problem is directly in the UI? A simple greyed out button with additional info saying “you don’t have the permission to create templates” plus a request link would be a standard and easy UX solution. Not offering such a simple thing in 2025 is beyond any proper, modern user experience.

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