actually I have already submitted a membership cancellation on February 11 2025 (I have received an email from DocuSign regarding the cancellation), but after the expiration date Feb. 28, 2025, DocuSign still charged $120 from my credit card.
Ironically, my account is still a free account, I do not even have the authorization to create a case regarding this issue.
There is also no customer support call to address this issue.
VERY TERRIBLE EXPERIENCE!!!!
Here are some screenshot.
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Best answer by marco.tanglao
Hello
Thank you for reaching out here in Docusign Community.
We apologize for any inconvenience this bill may have caused, and I understand that you are having difficulties reaching out to a support or creating a ticket.
The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
Thank you for reaching out here in Docusign Community.
We apologize for any inconvenience this bill may have caused, and I understand that you are having difficulties reaching out to a support or creating a ticket.
The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+1I am having the same issue, this is crazy bad. Charging my account almost a month after I cancelled, not providing an invoice, then not allowing me to lodge a complaint because I’m no longer a paying subscriber. This should be illegal.
+6Hello
I’m sorry to hear about your experience. It’s definitely not the kind of service we want our users to encounter. While we, on the community team, aren’t able to access individual billing accounts. I’d recommend reaching out directly to our support for immediate help.
The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
Best regards,
Jenny | Docusign Community Moderator
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