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I am trying to change my e-mail address. I keep receiving an authentication code but it is not being accepted. I ask for another code, the same code comes and again does not work
+2- Docusign Employee
- Answer
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+18- Docusign Employee
Hello,
You basically should login, click over your initials in the right top corner, then Manage Profile, click in Privacy & Security, you will need to login again through a code send to your account’s email. After gel authenticated, you just need to click on the left, option My Profile, then on the middle-right click in Update, give a new email address then send a code to the email, authenticate with such code then ready to go.
Where are you facing problems?
Best,
Alexandre
+18- Hero
FreeLink/甫连信息
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- Community Moderator
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
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