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Changing my email address

Forum|Forum|1 year ago
December 12, 2024
5 replies
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I am trying to change my e-mail address. I keep receiving an authentication code but it is not being accepted. I ask for another code, the same code comes and again does not work

Best answer by Eric.Beatty

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Eric.Beatty

Answer

Docusign Employee

You might try updating in an incognito or private browsing window. Sometimes cookies or your history can affect update requests.

Eric Beatty @ Docusign

Alexandre.Augusto

Docusign Employee

Hello, @SueD25

You basically should login, click over your initials in the right top corner, then Manage Profile, click in Privacy & Security, you will need to login again through a code send to your account’s email. After gel authenticated, you just need to click on the left, option My Profile, then on the middle-right click in Update, give a new email address then send a code to the email, authenticate with such code then ready to go.

Where are you facing problems?

Best,

Alexandre

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S

SueD25

Author

New Voice

That is what I have been doing but the code will not accept

Hengfeng Ge

Hero

@SueD25 are you input the code in 5 minutes after you received the code?

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Christopher.Alpizar

Docusign Employee

Hi @SueD25,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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