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I sent an envelope and one of the recipients email address was incorrect. The other recipient had already signed. Can I change that email address on the app?
Solved
changing email address after sending envelope.
+1- Newcomer
Best answer by JohnSantos
- Log in to your DocuSign account.
- Go to the "Agreements" tab.
- Find the envelope in question.
- Click on the envelope to open it.
- Select "Correct."
- Update the incorrect email address to the correct one.
- Save your changes and resend the envelope. The link for the previous email, will be inactive if it was a valid email address.
+19- Guru
- Answer
- Log in to your DocuSign account.
- Go to the "Agreements" tab.
- Find the envelope in question.
- Click on the envelope to open it.
- Select "Correct."
- Update the incorrect email address to the correct one.
- Save your changes and resend the envelope. The link for the previous email, will be inactive if it was a valid email address.
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
Hi!
I am not the original poster but I am having the same problem. However, it won’t let me change the email address to correct the failure. Now, I do have an account with an organization and I am not an administrator. Could it be that I cannot correct it because of my account settings?
Thanks,
Hannah
- Community Moderator
Hello
Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.
Can you provide the envelope ID for this envelope? Locate a Docusign envelope ID
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
Hello
Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.
Can you provide the envelope ID for this envelope? Locate a Docusign envelope ID
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi Christopher,
Thanks for your help. The envelope ID number is: 6f49568c-9fe5-4f2e-82b6-b8a4e1a8fbc4.
Best,
- Community Moderator
Hello
To confirm the recipient that you are trying to correct is the number 4 on the routing order? Are you getting an error message?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
Hello
To confirm the recipient that you are trying to correct is the number 4 on the routing order? Are you getting an error message?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
I typed his email incorrectly. I added him as a second line with the correct email address and he has received the email. However, the delivery failure with the incorrect email address is preventing the form to trigger to the next person. The form won’t let me correct his address or allow me to remove it.
Thanks for your help!
- Community Moderator
Hello
Are you getting an error message when trying to make the correction? O are the options grey out?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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