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I currently have a DocuSign account for sending out contracts for signature. Our company recently changed email servers and at some time in the future, the old email address (that is being used by DocuSign) will cease to exist. How do I change my profile to the new email address without losing access to all the documents under my old email address? If I change my email address under profile, will I then have to log into my DocuSign account with the new email address, and if so, will all the documents currently in DocuSign under my old email address carry over to the new email address?
+18- Valued Contributor
- 975 replies
Yes, you can change your email address in your DocuSign profile without losing any existing documents or envelopes. After updating your profile, you will log in using the new email address going forward, and all your historical documents will still be accessible.
+8- Community Moderator
- 402 replies
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Melanie | Docusign Community Moderator
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