Hello, @Suz168 

Welcome to the Docusign Community!

Try this:

• Close your browser and any opened session logged to Docusign
• Open a browser then open an Incognito tab
• Login to your account
• Go to Manage Profile
• Update Email Address
• Get the code sent to your email, use it to complete the update.

It should work. 

I hope that helps!

Alexandre

Hi Alexandre,

Thanks for you reply.

That doesn’t work 

@Suz168 

Is the new email an email associated to another Docusign Account?

If so, take a look at this article:
 

Error: "There was an error changing email, please try again later"

https://support.docusign.com/s/articles/SSO-Email-Domain-Change-Error-There-was-an-error-changing-email-please-try-again-later?language=en_US&rsc_301

Best,

Alexandre

I will have a read and hopefully get to the bottom of it.

Thanks again.

Hi @Suz168,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.