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Change email

  • April 24, 2024
  • 5 replies
  • 53 views
S
New Voice
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Good Morning,

 

I’ve been trying to change my email address, Docusign will send code to email address I wish to change to I get this message (please see screenshot attached).

 

Can anyone help/advise

 

Regards

 

Suz

 

Best answer by Alexandre.Augusto

@Suz168 

 

Is the new email an email associated to another Docusign Account?

If so, take a look at this article:
 

Error: "There was an error changing email, please try again later"

https://support.docusign.com/s/articles/SSO-Email-Domain-Change-Error-There-was-an-error-changing-email-please-try-again-later?language=en_US&rsc_301

 

Best,

Alexandre

5 replies

Alexandre.Augusto
Docusign Employee
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Hello, @Suz168 

 

Welcome to the Docusign Community!

 

Try this:

  • Close your browser and any opened session logged to Docusign
  • Open a browser then open an Incognito tab
  • Login to your account
  • Go to Manage Profile
  • Update Email Address
  • Get the code sent to your email, use it to complete the update.

It should work. 

 

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
S
New Voice
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  • Suz168New Voice
  • Author
  • New Voice
  • April 24, 2024

Hi Alexandre,

 

Thanks for you reply.

 

That doesn’t work 😅

Alexandre.Augusto
Docusign Employee
Forum|alt.badge.img+18

@Suz168 

 

Is the new email an email associated to another Docusign Account?

If so, take a look at this article:
 

Error: "There was an error changing email, please try again later"

https://support.docusign.com/s/articles/SSO-Email-Domain-Change-Error-There-was-an-error-changing-email-please-try-again-later?language=en_US&rsc_301

 

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
S
New Voice
Forum|alt.badge.img+2
  • Suz168New Voice
  • Author
  • New Voice
  • April 24, 2024

I will have a read and hopefully get to the bottom of it.

 

Thanks again.

Alexandre.Augusto
C
Community Moderator
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Hi @Suz168,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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