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Change DOT Signature to 120 or 500 pixels

  • March 21, 2017
  • 1 reply
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C
Docusign Employee
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Few months back, we have a case and the support team suggested there will be an update as the support engineer have been working on a new release to have a restriction for users not to have a DOT only as their signature.

In the mean time we have raised the value to be 120 as per support 
  • Set a Minimum number of pixels required to adopt a signature/initials to 120 however, we are still getting the users with the dots. 1. Is there a fix available to overcome this issue? 2. If we now enforce to adopt a signature feature instead, what will happen to the existing users? Do they need again to create a new signature?(I think it is required), but, that will cause a problem on 1000 plus users getting to redo their signature again. Please suggest. Thank you

Best answer by Community Expert

Welcome to the community and great question, 

Yes, our development team is working on a solution for all future accounts to default the minimum number of pixels required to adopt a signature to 120 in enhancement ADMIN-2090.  I will update this discussion as soon as it is released. Please note that changing,(https://support.docusign.com/en/articles/Why-did-I-get-a-blank-signature-on-this-document) ( like you did) , will only prevent the issue for future users who adopt a signature. For security reasons, we cannot change the signature for users who have already adopted and signed. If you receive a document from a user who has already adopted a DOT signature

  1. The signer will need to (https://support.docusign.com/en/answers/00007847) correct their signature on their account
  2. After they update their signature, you can easily (https://support.docusign.com/en/answers/00003980) clone  and resend so that you do not lose any work

Please also see the previously answered discussion 

Thanks for visiting the community, Marc

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C
Docusign Employee
Forum|alt.badge.img

Welcome to the community and great question, 

Yes, our development team is working on a solution for all future accounts to default the minimum number of pixels required to adopt a signature to 120 in enhancement ADMIN-2090.  I will update this discussion as soon as it is released. Please note that changing,(https://support.docusign.com/en/articles/Why-did-I-get-a-blank-signature-on-this-document) ( like you did) , will only prevent the issue for future users who adopt a signature. For security reasons, we cannot change the signature for users who have already adopted and signed. If you receive a document from a user who has already adopted a DOT signature

  1. The signer will need to (https://support.docusign.com/en/answers/00007847) correct their signature on their account
  2. After they update their signature, you can easily (https://support.docusign.com/en/answers/00003980) clone  and resend so that you do not lose any work

Please also see the previously answered discussion 

Thanks for visiting the community, Marc

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