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Cant cancel my free subscription

  • April 23, 2024
  • 2 replies
  • 1047 views
C
Newcomer
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Hi my trial ends tomorrow but am unable to cancel my free subscription after following the prompts under account and billing. Can some one talk me through this cheers

Best answer by Christopher.Alpizar

Hello @Cheryl,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

I apologize for the inconvenience, I understand that you want to know how to cancel your 30-day free trial.

 

To cancel a free trial you will need to contact Docusign Support, either by creating a case (How do I open a case in the DocuSign Support Center?) or if you’re not able to open a Customer Support case via the link, you can find below the available phone numbers to contact Customer Support:

 

 

 

Please be aware if no plan is selected once the Free Trial ends, the account does not automatically charge the user, as the system does not know which plan the user would like, after the 30 days, the free trial will expire and the account will downgrade to a free account. No cancelation is required. You’ll then have the option to upgrade to a paid account by signing in and selecting the upgrade button in the upper-right corner of the screen. 

 

What are my options for a DocuSign Trial account, Demo account, Developer account, or Free account?

 

After this downgrade is complete you can close your Docusign account, by logging in as an Administrator and going to Settings > Plan and Billing. From there, you can select Cancel Subscription or click the "click here" link under Close Account. On mobile, go to Settings > Plan and Billing and select Close Account. Please note that closing your account will result in downgrading to a free version with limited features.

 

Cancel your subscription or close your Docusign account

 

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

2 replies

C
Community Moderator
Forum|alt.badge.img+15

Hello @Cheryl,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

I apologize for the inconvenience, I understand that you want to know how to cancel your 30-day free trial.

 

To cancel a free trial you will need to contact Docusign Support, either by creating a case (How do I open a case in the DocuSign Support Center?) or if you’re not able to open a Customer Support case via the link, you can find below the available phone numbers to contact Customer Support:

 

 

 

Please be aware if no plan is selected once the Free Trial ends, the account does not automatically charge the user, as the system does not know which plan the user would like, after the 30 days, the free trial will expire and the account will downgrade to a free account. No cancelation is required. You’ll then have the option to upgrade to a paid account by signing in and selecting the upgrade button in the upper-right corner of the screen. 

 

What are my options for a DocuSign Trial account, Demo account, Developer account, or Free account?

 

After this downgrade is complete you can close your Docusign account, by logging in as an Administrator and going to Settings > Plan and Billing. From there, you can select Cancel Subscription or click the "click here" link under Close Account. On mobile, go to Settings > Plan and Billing and select Close Account. Please note that closing your account will result in downgrading to a free version with limited features.

 

Cancel your subscription or close your Docusign account

 

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
Forum|alt.badge.img+15

Hi @Cheryl,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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