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- Based on the documentation, I should be able to access my billing history and invoices through Admin > Plan and Billing, using this URL: https://apps.docusign.com/admin/billing but mine in empty and I need access to previous invoices. Since I downgraded my account to fremium since then I also don’t have access to support in order to open a new case.
Is there a workaround available? Thanks in advance
Solved
Cannot access any of my previous invoices or billing information
+1- Newcomer
- 1 reply
Best answer by Melanie.Panguito
Hello
Welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.
I understand you cannot see your billing history and previous invoices from your Docusign account. I also noted you cannot create a case since you downgraded your account to free. I sincerely apologize for the inconvenience. Rest assured, I will make an effort to help.
This is an expected behavior for free accounts. Support would be the only one that can provide you with your Invoices. Please create a case so that DocuSign support can give you this. As only paid users can create a case, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+9- Community Moderator
- 554 replies
- Answer
Hello
Welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.
I understand you cannot see your billing history and previous invoices from your Docusign account. I also noted you cannot create a case since you downgraded your account to free. I sincerely apologize for the inconvenience. Rest assured, I will make an effort to help.
This is an expected behavior for free accounts. Support would be the only one that can provide you with your Invoices. Please create a case so that DocuSign support can give you this. As only paid users can create a case, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+9- Community Moderator
- 554 replies
Hello
I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Please let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- Newcomer
- 1 reply
Melanie.Panguito wrote:
Hello
Welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.
I understand you cannot see your billing history and previous invoices from your Docusign account. I also noted you cannot create a case since you downgraded your account to free. I sincerely apologize for the inconvenience. Rest assured, I will make an effort to help.
This is an expected behavior for free accounts. Support would be the only one that can provide you with your Invoices. Please create a case so that DocuSign support can give you this. As only paid users can create a case, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Thanks for this
Additionally, there’s now an option to specifically request for an invoice
+9- Community Moderator
- 554 replies
Hello
That's awesome! Thank you for conifrming. Whenever you need help, feel free to post here in the Docusign Community. Have a great day!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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