Cancel Account

@free2024 Try this link, it has been updated recently…

https://support.docusign.com/s/articles/How-to-Cancel-Your-DocuSign-Account

try below link

https://support.docusign.com/s/articles/How-to-Cancel-Your-DocuSign-Account

I have contacted docusign through this platform, I haven't got an answer yet . I want to cancel . I can’t cancel on the website, gave  them  my information and nothing happens .my credit card was charged again I need someone to answer my emails 

Hello ​@elva ,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience, are you able to open a case with Docusign Support? To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Are you getting an error while trying to close the account on the Web App?

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

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