Back to Docusign.com
Under the sign document option I can’t drag files into the box and the only option to upload documents is to use a template? Any ideas on how to fix?
Solved
Can't upload
+2- New Voice
Best answer by Alexandre.Augusto
Hello,
You are welcome to the Docusign Community!
That is happening because you account Admin has set an option to only permit send an envelope using a template. Due that, no other upload or drag and drop actions will be available.
I suggest you to contact him to explain your needs.
Let me know if I answered your question.
Best,
Alexandre
+18- Docusign Employee
- Answer
Hello,
You are welcome to the Docusign Community!
That is happening because you account Admin has set an option to only permit send an envelope using a template. Due that, no other upload or drag and drop actions will be available.
I suggest you to contact him to explain your needs.
Let me know if I answered your question.
Best,
Alexandre
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Newcomer
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Newcomer
I am trying to upload documents from a room to the envelopes section. Until recently it has worked perfect. Recently when I pull documents out of a room I get multiple Tiles opening at the same time. This blocks me from uploading documents into the envelope. I have to print all documents to PDF and then manually load in the signature blocks.
- Community Moderator
Hello
Thank you for reaching out to the Docusign Community. I appreciate you bringing your question to this Community, and I apologize for the delay in responding.
Can you please provide a screenshot of what is showing on your screen so we can check this further?
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.