New Voice

Solved

Can't upload

6 replies
726 views
Translate All

Under the sign document option I can’t drag files into the box and the only option to upload documents is to use a template? Any ideas on how to fix?

eSignature

Alexandre.AugustoAnswer

Docusign Employee

Hello, @kevin c

You are welcome to the Docusign Community!

That is happening because you account Admin has set an option to only permit send an envelope using a template. Due that, no other upload or drag and drop actions will be available.

I suggest you to contact him to explain your needs.

Let me know if I answered your question.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Answer

Docusign Employee

Hello, @kevin c

You are welcome to the Docusign Community!

That is happening because you account Admin has set an option to only permit send an envelope using a template. Due that, no other upload or drag and drop actions will be available.

I suggest you to contact him to explain your needs.

Let me know if I answered your question.

Best,

Alexandre

Translate

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

K

kevin c

Author

New Voice

Thank you Alexandre

Translate

C

Christopher.Alpizar

Docusign Employee

Hi @kevin c,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

J

Joe Lindsey

Newcomer

Hi @kevin c,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

J

Joe Lindsey

Newcomer

I am trying to upload documents from a room to the envelopes section. Until recently it has worked perfect. Recently when I pull documents out of a room I get multiple Tiles opening at the same time. This blocks me from uploading documents into the envelope. I have to print all documents to PDF and then manually load in the signature blocks.

Translate

J

Jenny.Martin

Community Moderator

Hello @Joe Lindsey,

Thank you for reaching out to the Docusign Community. I appreciate you bringing your question to this Community, and I apologize for the delay in responding.

Can you please provide a screenshot of what is showing on your screen so we can check this further?

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.