Hi @Stears !

You can turn on the feature eWitness by accessing eSignature Settings > Sending Settings > Enable Witness Signing (under Recipient Roles).

If you can’t find this option, maybe your account does not have this feature included. Usually, this feature is included on Business Pro plans and above. To check this information, we recommend you to open a case with Customer Support and ask them if it’s possible to enable it in your account.

Hi @Stears,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.