Can not sign

Hello @Iorgo2, 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that when you try to sign an envelope you get a prompt stating that you do not have any envelopes left to be sent.

To confirm, are signing the envelopes through the Docusign Web App or a mobile app?

Are you accessing the envelopes through an email notification or SMS notification?

Have you tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again
• Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Dear Chris 

I am using the app.

I try to do what I have done literally 300 times last five years.I open a file on my Gmail (word or pdf) in that case word....I open the file through DocuSign app. I select the option "sign now" from the options and then I get a message "no remaining envelopes in account". 

I would like to repeat that I have done the same thing more than 300 times in the past with no problems.

I tried with data (not with my WiFi) and I have the same result.I don't have VPN and I am not using the web account.

I don't know what you mean by alternative signing method.

I am having the same exact problem here! In the app, all I want to do is sign the document from my Google Drive. It tells me I have no more envelopes and prompts me to purchase a package.

Hello @Iorgo2 and @S2j3m , 

Thank you for reaching back, would it possible to provide an screenshot of the options that you are selecting in order to sign the envelope?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello, I am pressing sign document, then selecting the document from my drive. When I try it again just a bit ago, I was able to upload the document without that error message. But the document signed in a different manner. It signed with a bunch of numbers around my name, and added a document number to the top of my document. It's never done that before. And, as you can tell from the list, it even saved differently. On top of that, it says I get three free sends, and I've never used a single one. But now it says I'm out of them.

Honestly I find this communication very slow and not very helpful . I was very precise about what the problem was and all the answers were not helpful at all.

You are promoting your app as just signing is always free but it seems it's not.

I  already started using another app and I am good, I can't wait when you will be able to help me solve this  problem so no need for further assistance for me.

Goodbye DocuSign after 6 years 

Hello @Iorgo2, 

Thank you for reaching back, I understand your frustration. I know it can be disappointing when a service doesn't meet your expectations. Your feedback helps us improve, even if you've already moved on.

If you ever decide to give us another chance, we'll be here to assist you.

We want to wish you a great rest of your day.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello @S2j3m , 

Thank you for reaching back, it seems that you are referring to the signature frame and the envelope ID, to clarify, did you have a paid account with Docusign?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, 

No, I do not have a paid account. I would just like to sign a document with nothing but my signature and save it for free, as I have done a million times in the past.

Thank you

Hello @S2j3m,

Thank you for reaching back, I understand your frustration about the system not behaving as it was before, to confirm the email that you used to save your signature is the same as the one that you used to create this community user?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes, Christopher. It is the same email. Thank you.

Hello @S2j3m,

Thank you for reaching back, I am currently reviewing the account information, as soon as I get more information I will update this post.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @S2j3m,

I hope you are doing well.

It seems that there is a recipient account that was created and closed this year, to clarify if this could have impacted your account, do you remember when this issue started?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

Approximately 2 weeks ago my issue started.

Thank you,

Samantha Gallup 

Hi @S2j3m,

I hope you are doing well.

If you access directly to your Docusign account do still get the same issue? The recipient account was opened around the time were the account started with the behavior.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

I don't really understand your last message, however, I was able to get into my account and sign a document like I normally could before. As of now, it appears that the issue has been resolved. Thank you kindly for your help!

Hi @S2j3m,

I hope you are doing well.

To clarify I was asking if when you open the Docusign account on your browser to sign an envelope, the behavior of the signature frame and the envelope ID still show when completing the signing session?, 

I am glad to hear that the issue has been resolved.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @S2j3m,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.