Can I modify my esignature? I used a default sign which appeared first and now unable to change the sign. I tried changing my signature using manage preferences section but that also didnt help.
Hi,
Thank you for reaching out to the DocuSign Community.
If you have adopted a signature by mistake or need to change it, you can select a new signature by clicking on the signature added to the document and then click on Change, you should be able to see a list of your saved signature and initials to choose from or click + ADD to add a new signature.
Please bear in mind that there are certain scenarios in which changing your signature is not allowed. These are some of the restrictions that apply to changing signatures:
- To implement multiple signatures, a DocuSign account is required.
- Some senders lock recipient names.
- If you are the only signer, you cannot select a saved signature.
- First-time signers cannot modify their signature after the initial signature adoption.
- Certain other restrictions may prohibit changing your signature. For complete details, see Why can't I Change my Signature?
Here are some additional resources that you might find useful:
How do I change my signature or adopt a custom signature?
If you believe that you need further assistance, or require the assistance of a live agent, you can always create a Support Case to have a Support agent work with you.
https://support.docusign.com/s/contactSupport
If you are not able to open a Customer Support case via the above link, you can scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
Please click "Select as Best" below if you found the answer to be a valid solution to your issue.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Rebeca | DocuSign Community Moderator
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