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Can I correct an email address after the document has been sent and already signed by other signers?

Forum|Forum|2 years ago
May 2, 2024
4 replies
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Can I correct an email address after the document has been sent and already signed by other signers?
I’ve seen other help articles saying to click on a ‘Correct’ option, but I don’t seem to have this option.

eSignature

Best answer by Alexandre.Augusto

Hello, @LAB

Welcome to the Docusign Community!

The option “Correct” only shows up while an envelope is in signing process, I mean, it is not in Complete status.

Envelopes with Complete status cannot be changed.

Let me know if I answered your question.

Best,

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @LAB

Welcome to the Docusign Community!

The option “Correct” only shows up while an envelope is in signing process, I mean, it is not in Complete status.

Envelopes with Complete status cannot be changed.

Let me know if I answered your question.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

L

LAB

Author

Newcomer

Thank you for your response.

If someone declines to sign the document, does this void the document? I cannot see anything to explain what the symbol means. (A red circle with a line across it)

Jeff.Daviscourt

Docusign Employee

When someone declines to sign, it puts the envelope in a terminal status (Voided) which means it cannot be corrected or modified. A new envelope needs to be created.

N

nathaly.monge

Docusign Employee

Hello @LAB ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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